We are recognized for quality work having 90% of our customers order again and having word-of-mouth referrals, we are thankful and are committed to maintain our standards as well as improve where necessary.
Our quality assurance department is also very keen while going through all the tasks to ensure no errors and the paper to be submitted meets the requirements in the instructions.
We also ensure that the work done goes through rigorous checks to ensure it’s AI FREE and PLAGIARISM -FREE.
However, customers at times may omit some instructions while posting their tasks on the website and after our experts have handled and delivered the tasks, corrections may be needed.
Our revision policy is straight forward and we accept revisions where:
Note: if after the work is done and new instructions are introduced, leading to new work, you will incur cost which will determined by the amount of new work introduced.
Kindly read the Terms of use and be aware of the dos & don’ts when it comes to services provided on this platform.
Hoping you have read and understood the Terms of use, we would like to assure you that Our Refund policy gives you rights to request a refund in case the work done by our experts did not meet your expectations and you feel dissatisfied. Our core value still remains customer satisfaction and we are committed to achieve this 100%!
We have made it clear and transparent as possible when it comes to refunds and these are reasons:
Incase you log in to the website and mistakenly or accidentally placed an order, just communicate to us and the order will be cancelled and all your funds will get back to your account.
Work was submitted lateIf our experts fail to meet a given deadline and the customer submits the work late, such an instance, 100% refund will be given if the customer does not want the work. However; if the customer still needs the work for use an agreed percentage lower than 100% will be given which is determined during resolution.
Work is disputedIf the customer places a dispute on an order with claims of dissatisfaction, our dispute resolution team will go through the work and if the claim is verified, 100% refund is issued. Again, we remain true to our core value: 100% customer satisfaction!
Order cancellationIf you place an order and make a cancellation before the work is assigned to an expert, you are entitled to 100% refund. However, if you cancel the work after an expert has been assigned to do it, 70% refund is what you are awarded.
Not assignedIn the unlikely event that you placed an order/ posted work and within the given period the work was not assigned to any expert, we will award you 100% refund.
Once a refund is accepted and confirmed We process it within 3 business days. However, Top Urgent Tutors will not be liable for any delays resulting from your funds receiving institution or method. Once we release the funds a notification is sent to your email and that is final from our end.
